This makes our use of chatbots much more intuitive and easy than clicking on a bunch of buttons with a mouse in traditional user interfaces. NATURAL INTERACTIONSĬhatting is second nature to us since we primarily interact with each other through conversation. Chatbots have been known to function as lawyers, doctors, personal stylists, concierges, finance advisers, fitness trainers, teachers, tech support, pets, and even romantic partners. PERSONALIZATIONĬhatbots can be programmed to build a unique and organic personal profile for each customer over time, enabling companies to deliver real “personalized” service. ENGAGEMENTĬhatbots prevent customer engagements from going stale, idle or unproductive by initiating dialogue and providing targeted options for consumers. CONVENIENCEĬhatbots promise unprecedented levels of convenience as seen in how consumers use the Assist chatbot to organize multiple apps to make everyday stuff - such as calling a ride, booking hotel accommodations, dining out, and sending gifts - very easy to do. Such a bot can perform many of the tasks customer service and marketing teams usually perform but at a much lower cost, enabling a small firm to significantly bolster its profitability. The benefits of effective chatbots are easy to see: SCALEĪ single chatbot such as Mitsuku can handle thousands of conversations at the same time. Aside from technology leaders, large companies from sectors such as finance (Royal Bank of Scotland), toy manufacturing (Mattel), food (Domino’s), media (Disney) and the automotive industry (Renault) now actively use chatbots to initiate dialogues and spur conversations with customers. That is why demand for conversational interfaces is on the uptrend, propped by strong use cases. Wherever a meaningful dialogue can occur, so will business transactions. For many of these projects, chatbots serve as bridges between the AI’s algorithmic core and the people trying to communicate with it. Major technology players including Google, Microsoft, Amazon and Apple have already placed huge bets on AI, leveraging big data and machine learning to get as close to human intelligence as possible. Many businesses realize the game-changing potential of chatbots, with some experts predicting that chatbots will dislodge apps in terms of ubiquity, usage depth, and importance in our everyday life. One award-winning chatbot named Mitsuku even keeps lonely people company 24 hours of the day with her surprising wit. You’ll find them in many websites performing a variety of tasks - from giving customer support on Slack to flirting with users on Tinder. Nonetheless, chatbots have certainly made huge strides since they were first used decades ago. That means you’ll have to wait just a bit longer before a real-life version of either Jarvis ( The Avengers) or Samantha ( Hers) will arrive to stir your intellect or your emotions. Just visit YouTube and you’ll realize that giving bots an eerily human-like appearance is much easier than granting them the gift of gab. Judging from recent debacles such as Microsoft’s Tay and the fembots of Ashley Madison, AI-assisted chatbots still have a long way to go before gaining genuine and socially acceptable conversational skills. Join the community to get essential bot news & curated industry content.īots will one day sweet-talk their way into our good graces, but that day is not today. This article was originally published at, a multi-media magazine that finds you the best of bots.
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